These project summaries show how our teams solve complex delivery challenges across product engineering, growth operations, automation, and AI implementation.
Legacy portal caused onboarding delays, support overload, and fragmented operational visibility.
Rebuilt the portal architecture and automated account setup, document checks, and approval workflows.
43% faster onboarding, 27% reduction in support ticket volume, and clearer internal process tracking.
Client needed a mobile-first growth channel with higher repeat purchase performance.
Built a commerce app, integrated analytics events, and launched lifecycle campaigns for retention.
62k installs in 90 days and 2.4x repeat purchase growth over four months.
Inconsistent lead routing and poor lifecycle orchestration reduced pipeline efficiency.
Implemented lead scoring, CRM workflow automation, and multi-stage lifecycle nurture tracks.
32% increase in SQL conversion and stronger handoff quality between marketing and sales.
Support teams spent too much time triaging repeat inquiries across fragmented knowledge sources.
Developed an AI assistant with retrieval workflows integrated into ticket and policy systems.
51% reduction in first-response time and measurable improvements in support throughput.
Website underperformed as a lead engine and lacked consistent measurement foundations.
Rebuilt conversion architecture, improved page speed, and launched targeted demand campaigns.
2.1x qualified lead growth and stronger campaign ROI visibility.
Field teams lacked consistent guidance and decision support during high-pressure operations.
Built a mobile operations app with AI-assisted recommendations tied to SOP knowledge.
24% reduction in field error rates and faster issue resolution cycles.